aircannonsinc Chapter 21: The Tool Person Arrives
Chapter 21: The Tool Person Arrives
Slightly drunk, Ye Chen stumbled back to his dormitory from the rooftop.
A blurry figure covered him with a blanket, poured him water, and wiped his sweat. When he woke up the next day, he had a splitting headache.
While handling after-sales service that day, he received an unexpected customer, who was Chen Jiao's father—Chen Long, the boss of Xinglong Shoes.
"You're Ye Chen? Xiao Jiao, I often mention you." Chen Long looked Ye Chen up and down and said.
Ye Chen looked up at him in surprise. He had a buzz cut, a square face, and stood very straight. He was wearing a gray Armani suit, and the green Submariner in his hand gleamed.
"Mr. Chen, hello." Ye Chen stood up and went to the customer area, pulling out a sofa chair for Chen Long. "Please have a seat."
Chen Long didn't sit down. He took a red N73 from a black leather bag, handed it to Ye Chen, and said, "I heard you're very skilled. Could you unlock this phone?"
Ye Chen took the phone and pressed the power button. The screen saver featured a beautiful middle-aged woman with features somewhat similar to Chen Jiao's. She smiled gently.
"I'm sorry, Mr. Chen. To unlock it, we need to prove that this phone belongs to you," Ye Chen said calmly. "Or you can ask for authorization from the phone's owner."
"This is Xiaojiao's mother's phone," Chen Long said calmly.
Ye Chen couldn't fathom Chen Long's calm demeanor, but he still handed the phone back.
"I'm sorry, Mr. Chen." Ye Chen didn't offer any further explanation; his refusal was already quite clear.
Chen Long took the phone back, glanced at Ye Chen, said nothing, and turned to leave.
Chen Jiao hid by the warehouse door and only went into the sales back office after Chen Long left.
"What are you hiding for? Your dad's here, aren't you going to say hello?" Ye Chen said, looking at Chen Jiao who was sneaking around.
Chen Jiao patted her heaving chest and said, "I don't want to talk to him today."
"I heard from Aya that you stayed in the dorm last night and didn't go home?" Ye Chen asked.
Chen Jiao sat down on a sofa chair in the sales back area, took out her phone from her pocket, and said, "Yeah. Anyway, no one's home, it's more lively in the dorm."
Ye Chen was silent for a moment, then asked, "What time did you get to the dorm last night?"
Chen Jiao paused, fiddling with her phone, and said, "I forgot!"
"A little after one? Two o'clock?" Chen Jiao frowned. "Why are you asking that?"
"Last night..." Ye Chen hesitated, wanting to ask if the blurry figure was her, but then felt it would be easy to be delusional.
Unexpectedly, Chen Jiao said with a smile, "I picked up someone at the stairwell last night."
Ye Chen didn't reply, turning around to organize the after-sales documents, while Chen Jiao continued to fiddle with her phone.
Chen Jiao suddenly said, "If the old man comes to you again to unlock that phone, could you help him?"
"According to the rules..." Ye Chen hesitated for a moment, but was interrupted by Chen Jiao just as he was about to speak. Chen Jiao tugged at Ye Chen's sleeve and said in a coquettish tone, "Brother Chen, just do me a favor, you threw up all over me last night."
"..." Ye Chen was a little embarrassed. Just as he was about to speak, Old Yang brought in an after-sales customer.
"Then it's settled." Chen Jiao made the decision without giving Ye Chen a chance to speak, and turned to leave.
Ye Chen shook his head helplessly, took a deep breath, and temporarily put aside the matter of Chen Jiao. Turning to the customer who had just entered, he put on a professional smile and said, "Hello, please have a seat."
The client looked to be around thirty years old, wearing a short-sleeved T-shirt and slippers, a typical Kuala Lumpur local.
After the customer sat down, he took out an N73 and said with a smile, "Ha, I didn't expect the miracle doctor to be so young."
"You're joking. I'm no miracle doctor, just a small after-sales customer service representative," Ye Chen replied with a smile, taking the customer's phone and asking, "Do you have the receipt?"
"No, I made an appointment. I bought the phone at Dadi across the street," the customer said.
Ye Chen's eyes lit up, thinking to himself that the fish had finally arrived.
"Optimize it? Or is there some other problem with the phone?" Ye Chen asked routinely.
"Optimize. And while you're at it, can you take a look and see if there's anything I can adjust? It's really lagging," the customer said, frowning.
"Okay, let me take a look. Please unlock the password." Ye Chen said calmly.
"Six zeros," the customer casually recited the password.
Ye Chen laughed and said, "It's like you didn't set a password at all."
"Haha, it's mainly to prevent accidental touches in my pocket. My phone doesn't really have any secrets," the customer said cheerfully. "My friend had it optimized yesterday, and it's definitely much faster now. Could you take a look at mine? My phone is really laggy; I wonder if it's because I've downloaded too many apps."
"Hmm, that's possible, but it also depends on the hardware," Ye Chen said casually while fiddling with his phone.
The customer suddenly became interested and asked, "What does this have to do with hardware?"
"That's right. Hardware has a lifespan, just like people. People who work harder tend to age faster. But that doesn't mean people who don't work hard won't age. The same applies to electronic components. Either they age due to overuse, or they age naturally due to prolonged use. Both will affect the system's operation." Ye Chen stopped what he was doing, looked at the customer, and observed the customer's expression.
"Am I overusing things by downloading?" The customer didn't understand the implication in Ye Chen's words.
Ye Chen casually added, "Isn't the point of buying a smartphone to play games? How can downloading things be considered excessive use?"
After saying that, he handed his N73 to the customer, its two screens densely packed with programs: games, a browser, communication apps, and so on. He said, "You can look at my phone; yours has far fewer programs compared to mine."
The customer took the phone, fiddled with it for a bit, and casually opened a game called "Asphalt 2". He exclaimed, "This phone is practically a handheld computer, and it runs incredibly smoothly!"
"Yes, if we're talking about overuse, I'm referring to playing these kinds of demanding games on your phone. Running at high speeds puts a lot more strain on the hardware than regular apps," Ye Chen said.
The customer's focus seemed to have shifted away from the wastage; he asked, "Could you install this game for me?"
"Sorry, we don't offer that service," Ye Chen said. "I just messed around with this myself, and the store's after-sales service doesn't cover that."
"I understand." The customer didn't dwell on the matter.
After a while, Ye Chen said, "Your phone is optimized now, please give it a try."
The customer took the phone, fiddled with it for a bit, and found that it still didn't run as smoothly as Ye Chen's phone. He frowned and asked, "Miracle Doctor, did you hold back? This is much slower than my friend's phone, let alone yours."
"No, every client is treated the same way. There's no holding back," Ye Chen replied calmly.
The customer was getting impatient: "No, it's really much slower, you can feel it. Please help me optimize it further, I'm willing to pay."
"You misunderstood. I've done all the optimization steps, but it only supports this level of smoothness," Ye Chen said.
Why?
Ye Chen calmly pressed *#92702689# on the keyboard and glanced at the screen. The call time column showed "187:30", indicating nearly two hundred hours of call records.
Having made up his mind, he handed the phone back to the customer and said slowly, "My judgment is that the hardware is aging, and there's no way to reverse it from a software technology perspective."
The customer was puzzled: "How could it be aging? I just bought it before the Spring Festival."
"Oh? That's a bit strange. It sounds like a phone that's been used for a year or two." Ye Chen smiled, then handed the phone back to the customer. "Try it out first, and come back if you have any problems."
"I understand. Thank you. I'll come back to you when I buy a phone." The customer expressed his understanding, and as he left, he glanced at Dadi across the street with a gloomy expression.